Help Center
Help Center
How can we help you?
Getting Started
5 questionsProducts
6 questionsOrders
5 questionsOnline Store
5 questionsSettings
5 questionsSubscription & Billing
6 questionsShipping & Delivery
3 questionsGoogle & Search Visibility
3 questionsStore Design
2 questionsGetting Started
5 questions
You can register from the signup page by entering your name, email, and password, then choosing your store type (Electronics, Fashion, or General). Registration is free and includes a 3-month trial with no commitment.
After registering and confirming your email, the Onboarding Wizard will guide you through simple steps: store details, branches (for FullService), categories, theme, and payment methods. The wizard runs until you add your first product.
From the dashboard, open "Products" in the sidebar and click "Add Product". Enter the name, description, price, and images. If you have variants like colors or sizes, add them in the "Variants" section on the same page.
Every store gets a unique link at :brand.store-eg.com that you can share with your customers. On higher plans, you can activate a custom subdomain or even your own domain.
StorefrontOnly mode is designed for stores that want to sell online only, and includes the online storefront and order management. FullService mode adds a point-of-sale (POS) at the branch, inventory management, multiple branches, and many more features.
Products
6 questions
On the product edit or add page, scroll to the "Variants" section and enable "Has Variants". You will find a table where you can add each variant with its name, price, and quantity. Each variant can have its own image.
On the add/edit product page, you will find a "Categories" field where you can select one or more categories for the same product. The primary category is the one that appears first in the store and affects filters.
In the "Images" section on the product page, you can upload a cover image and additional images (gallery). Images are automatically converted to WebP format for fast loading. The maximum size per image is 10 MB.
Yes, especially for electronics stores. On the product page you will find a "Specifications" section that lets you search for a specific model and automatically pull its specs from our database of over 1,000 models. This saves you a lot of time writing specs manually.
If you enable stock tracking for a product, the number of available units per branch will be shown. You can update inventory manually from the product page, or use purchase orders to add new stock. For FullService branches, you can also transfer stock between branches.
From the product list, click "Import" and upload an Excel or CSV file with your product data. A download template is available on the same page. After import, you will see a report with results and any data errors.
Orders
5 questions
From the sidebar, open "Orders" and you will see all orders sorted from newest to oldest. You can filter by status (New, Processing, Completed) or by date. You will receive an instant notification for every new order.
Open the order from the orders list, and you will find status change buttons at the top of the page. You can move it from "New" to "Processing" to "Shipped" to "Completed". The customer automatically receives an email with each status change.
If the payment method is "Bank Transfer", "InstaPay", or "Mobile Wallet", a "Upload Payment Proof" button appears for the customer on the order tracking page. After they upload the image, you receive a notification and can review it from the order details page.
From the details page of a completed order, click "Create Return Order". You can specify the returned products and the reason. Return orders are automatically documented and affect inventory.
You can communicate with the customer via WhatsApp directly from the order page. At the same time, the customer receives automatic emails upon order confirmation and status changes.
Online Store
5 questions
From the sidebar, open "Online Store" then "Settings". You will find an "Appearance" section with 4 templates (Modern, Tech, Minimal, Classic). You can preview each template before applying it.
From "Online Store" then "Pages", you can add pages like "About Us" or "Shipping Policy". Each page gets its own URL and appears in the store's navigation menu.
Every product in the store has dedicated SEO fields (page title, description, keywords). In addition, the platform automatically generates sitemap.xml and supports hreflang for both Arabic and English.
A custom domain is available on the Pro plan and above. From "Settings" then "Domain", you can add your own domain. The platform works with Cloudflare to automatically provide SSL after verifying ownership.
From "Online Store" then "Analytics", you can see the number of visitors, most viewed products, and traffic sources. Data updates in real time.
Settings
5 questions
From "Settings" then "Staff", you can send an invitation to any employee by email. After they accept the invitation, you can set their role (Manager, Sales, Storefront Manager, etc.) and each role has specific permissions.
From "Settings" then "Taxes", you can set the VAT rate (default 14% in Egypt). You can apply the tax to all products or to specific products.
From "Settings" then "Backups", you can create a full backup with one click. The backup includes all store data and images. The platform creates automatic daily backups.
Multiple branches are available in FullService mode. From "Settings" then "Branches", you can add new branches and set independent data for each. Each branch has separate inventory and its own cashier shift.
The store supports 6 payment methods: Cash on Delivery, Bank Card, Bank Transfer, InstaPay, Mobile Wallet, and Installments. You can enable or disable any method from "Store Settings" then "Payment Methods".
Subscription & Billing
6 questions
We offer 3 plans for online-only stores (Starter: 99 EGP, Growth: 249 EGP, Pro: 499 EGP) and 4 plans for full service (Starter: 149 EGP, Growth: 299 EGP, Pro: 599 EGP, Enterprise: contact us). All prices are monthly. You can see full plan details on the pricing page.
From "Settings" then "Subscription", you will find an "Upgrade Plan" button. You choose the new plan and pay the difference prorated for the remaining period. The upgrade is immediate and you get the new features right away.
You can pay your subscription via: Vodafone Cash, Etisalat Cash, Orange Cash, Bank Transfer, or Credit Card. We always review the payment and activate the subscription within a maximum of 24 hours.
If your subscription expires and you do not renew, your store will be suspended and your customers will not be able to view it or place orders. Your data will remain saved for 90 days after expiry. Once you renew, everything will work again.
Yes! Every new store comes with a free 3-month trial with full features of the selected plan. You do not need to enter bank card details to get started.
Yes, you can cancel your subscription at any time from "Settings" then "Subscription". We will not charge you again after cancellation, and you can continue using the platform until the last day of the current billing cycle.
Shipping & Delivery
3 questions
From "Settings" then "Shipping Rates", you will find a list of all governorates. You can set a different price for each governorate, or use the default rate for unspecified ones. Changes apply immediately at checkout.
In the shipping settings, you will find a "Free Shipping Threshold" field. If you set it to, for example, 500 EGP, any order above 500 will automatically get free shipping. This encourages customers to buy more.
The platform supports all 27 governorates in Egypt. You can group them into zones like Greater Cairo, Delta, Upper Egypt, etc., or set individual rates. Governorates without a specific rate use the default rate.
Google & Search Visibility
3 questions
Google Shopping makes your products appear with images and prices in Google search results when someone searches for a similar product. To enable it, go to "Storefront Settings" and turn on "Google Shopping". The platform will automatically generate an XML feed with all your active products.
From "Online Store" then "Settings", you will find a "Google Analytics Tracking ID" field. Enter your Measurement ID (G-XXXXXXXXXX) and you will start seeing visitor data automatically in your Google Analytics dashboard.
There are several steps: (1) Add an SEO title and description to each product from the product edit page. (2) The platform automatically generates sitemap.xml and submits it to Google. (3) Use high-quality product images with clear names. (4) Writing detailed product descriptions with relevant keywords helps with ranking.
Store Design
2 questions
We have 5 themes: Modern (clean and contemporary, suitable for most stores), Tech (designed for electronics and technology), Minimal (simple and elegant), Classic (traditional and general-purpose). Each theme differs in its homepage layout, product cards, and image display style.
Yes, you can change the primary color of your store from the theme settings. This color applies to buttons, links, and key elements. You cannot edit the HTML or CSS directly, but the available options give you a professional look without any complexity.